Refund policy

Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility for Returns

To be eligible for a return:

  • The item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging.

  • You must provide a receipt or proof of purchase.

How to Start a Return

  1. Fill out our Contact Form on our website with your order details and reason for return.

  2. We will review your request and confirm whether your return is eligible.

  3. If approved, we will provide you with the return address and instructions for sending your item back.

Please note:

  • Customers are responsible for purchasing their own return shipping label.

  • Items sent back without first contacting us through the form will not be accepted.

Damages and Issues

Please inspect your order upon delivery and notify us immediately via the contact form if your item is defective, damaged, or if you received the wrong product. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care goods (beauty products)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.

If you’re unsure whether your item qualifies, please reach out via the contact form.

Exchanges

The fastest way to exchange an item is to return the product you have (following the process above) and place a new order for the desired item.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The same return conditions apply: item must be unused, with tags, in original packaging, and proof of purchase provided.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved. If approved, your refund will be issued to your original payment method within 10 business days.


Please note that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund approval, please contact us through our website form.