Shipping policy
Shipping Policy
At Okono, we work with trusted suppliers around the world to bring you a variety of unique, high-quality products. Because of this, shipping times may be a little longer than what you might be used to — but we promise it’s worth the wait!
Processing Time
All orders are processed within 3–5 business days after payment is confirmed. Orders are not processed or shipped on weekends or holidays.
Estimated Delivery Times
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United States: 7–12 business days
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International Orders: 10–20 business days (may vary by location)
These timeframes are estimates and may vary depending on factors such as supplier location, customs processing, and shipping carrier delays.
Order Tracking
Once your order ships, you will receive a confirmation email with tracking information. Please allow 3–5 business days for tracking details to update.
Lost, Stolen, or Delayed Packages
While we partner with reliable carriers, we cannot be held responsible for lost, stolen, or delayed packages once they leave our warehouse.
For added peace of mind, we offer optional Shipping Protection at checkout. This service covers your order in the event it is lost, stolen, or damaged during transit. If you purchase Shipping Protection, our team will work with you to quickly replace or refund your order according to the coverage terms.
If you did not purchase Shipping Protection and an issue occurs, we recommend contacting the carrier directly with your tracking number for assistance.
Questions About Shipping?
If you have any questions regarding your order or delivery, please reach out to us using our Contact Form on the website, and our team will be happy to help.